UnLuxe is fully committed to quality, ensuring every device is subjected to stringent quality and performance tests. Under EU law, all consumers are entitled to a 2-year legal guarantee for products purchased within the European Union, covering any material or craftsmanship defects in your device, except for refills. This is exclusive to the original buyer and is not transferrable. Only devices bought directly from UnLuxe's website are eligible for the UnLuxe manufacturer's warranty. Additionally, UnLuxe is responsible for dispatching warranty replacements solely within its designated shipping areas, which include Europe, the United Kingdom, and North America.
What is not Covered by this Warranty
This limited warranty does not cover below:
· Damage, defects
· Failure caused by abuse or misuse
· Improper care, impact or insertion of foreign objects
· Vandalism, improper storage, improper
· Incorrectly performed maintenance or repair
· Application of harmful chemicals
· Acts of God, fire, water, abrasives, negligence
· Failure to follow manufacturer’s instructions, loss of the device
· Normal wear and tear, alteration, overuse
· Professional use, commercial use.
How Long does this Limited Warranty Last
The limited warranty begins on the date of purchase and expires 2 year later.
How to Start a Warranty Claim
To get a Warranty claim started:
1. Contact our Customer Service Team at Support@unluxe.com
2. Leave messages to us. There, you’ll receive specific instructions about how to begin a Warranty claim. Please have your order number, the Product serial number, and your proof of purchase handy.
3. Take photos or a video for your Product: Before you ship your product back to us for a Warranty claim, try to leave some evidence for yourself to prove your device is okay before you sent it back. (including photos or videos)
4. Prepare your Product for Shipment: Pack your product in the shipping materials (e.g., a shipping box or shipping label) we provide you to deliver your product back to us. Once we receive your product, we’ll determine if it has a defect or malfunction covered by our warranty.
If your product conforms to our warranty policy, we repair or replace a new one for you and that is free.
Your Rights Under EU Law
This warranty policy does not affect your statutory rights under EU or national consumer laws. You are always entitled to the 2-year legal guarantee, regardless of any additional commercial warranty.